Which account or purchase
Your account email, receipt reference or the screen involved. Do not send a password, code or full payment-card number.
No account requiredTell us what went wrong.
Tell us what went wrong.
And what would put it right.
Use this route for a complaint about the Soclo product, your account, credits, a payment or the service you received. Give us enough detail to investigate without sending passwords, verification codes or full card details.
Email your complaint →What to include
The facts that help us investigate.
What happened
What you did, what you expected, what happened instead and roughly when. A screenshot can help.
What would resolve it
Tell us the outcome you are asking for. We will investigate the available account, product and payment records and respond to the contact details you provide.
Harmful content or likenessPublic safety report →Privacy or data rights[email protected] →Delete a Soclo accountSee the account-free route →Need help rather than complain?Open support →
Immediate danger?
Soclo is not an emergency service. Contact the relevant local emergency service first, then use the public content report route if Soclo material is involved.