Help & support, from real people.
Stuck, curious, or hit a snag? There's no ticket queue and no phone tree — just a small team that reads everything and usually replies within a few hours.
General help
Questions about using Soclo, your account, or anything else. Email [email protected] — it goes to the founder, not a queue.
Account & data
Data requests, privacy questions, or account deletion. Email [email protected] or see our delete-account guide.
Press & partnerships
Working on a story or a co-marketing idea? Email [email protected] with a brief and a deadline.
Up and running in about ten minutes.
Create your account
Sign up free at app.soclo.app. No card needed — Free starts with 0 AI credits so you can set everything up first.
Connect your channels
Link your social accounts with one secure click each. Soclo never posts anything without your say-so.
Post or schedule
Write once, pick your platforms, and post now or schedule. Add credits when you want AI to help with captions.
The things people ask most.
How do I create an account?
Head to app.soclo.app and sign up with your email. The web app runs in any browser — there's nothing to install, and our iOS and Android apps are launching soon.
Do I have to use the AI?
Never. AI is always optional. Free accounts start with 0 AI credits, so nothing AI-powered runs unless you buy credits or subscribe to a monthly bundle. You can write every caption yourself.
Which platforms can I post to?
Instagram, Facebook, TikTok, Google Business, YouTube Shorts, Snapchat, Threads, and X — on every tier, including Starter.
How do credits and billing work?
AI features use credits. You can buy one-off credits, or subscribe to a monthly plan for a better-value bundle. Subscriptions renew monthly and you can switch or cancel any time — see pricing for the full breakdown.
How do I cancel or change my plan?
Upgrade, downgrade or cancel any time. On web (Stripe) plans we prorate changes to the day; if you subscribed through the App Store or Google Play, manage or cancel in your device's store account settings, under Apple's or Google's rules.
How do I delete my account and data?
You can delete your account and all associated data from inside the app, or follow our delete-account guide. We action verified requests within 30 days, usually much sooner.
Where is my data stored?
On encrypted-at-rest infrastructure hosted in the EU. We're GDPR-compliant and you can export or delete everything at any time. See our security page for detail.
Email us — a real person will get back to you.
No bots, no queue. Just [email protected].