Your pictures and credits
A picture is missing?
Check before you try again.
If the app closes or your connection drops during a paid picture request, check your Library and credit balance first. A connection error alone does not show whether the picture finished or whether credits were returned.
Keep the details of the first attempt.
Note the time and any request reference shown in the app. If you cannot find the picture or understand the charge, contact support before starting another paid attempt.
Picture purchase questions
What should I do if my paid picture does not arrive?
Check your Library and credit balance before trying again. If the result or charge is unclear, contact Soclo support with the time of the request and any request reference shown in the app.
Does closing the app mean my credits were refunded?
No. A closed app or lost connection does not tell you whether the picture finished or a refund completed. Check your account or ask support before starting another paid attempt.